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Return Policy
We are committed to your complete
satisfaction. You may return your goods within fourteen days from the
date merchandise were received. You must contact us before sending the
items back. All items sent back to us must be in their original
condition, with all tags attached.
Exchanges:
Exchanges are only allowed when merchandise
is defective or damaged upon receipt and we will accept exchanges within
14 days of the original order dispatch date. Email us first to get a
return authorization and return address from us or your return will not be
accepted. All items can only be exchanged for replacement at the equal
price.
1. A Return Address must be obtained from customer
service to receive a refund. Order number must be written on the outside
of the packaging. If order number is not visible or provided, package
may get lost or returned back to you
2. On the packing slip, circle the item(s) being
returned. Please indicate reason for return.
3. Pack merchandise securely. If you do not have
the original packing slip, please include the following information with
your return: bill-to name, address and phone number; ship-to name,
address and phone number; order number; reason for return.
4. For your protection, we suggest all
returns be sent back to us through a traceable postal service. We will not
be responsible for loss or damage of return shipments.
5. Please be noted customer is responsible
for shipping charges of the whole exchange process.
Order Cancellation:
Should you wish to cancel your order, you
must email us immediately. 20% cancellation fee applies. Majority of
orders are dispatched within 1-2 days from the order date. Shipped orders
cannot be cancelled.